Consumer Rights

The United Arab Emirates (UAE) has established comprehensive measures to protect consumer rights. The primary legislation governing this area is Federal Decree Law No. 5 of 2023, which amends Federal Law No. 15 of 2020 on Consumer Protection. This law ensures consumers have the right to:

  • A standard quality of goods and services.
  • Obtain goods and services at the declared price.
  • Preserve health and safety when using goods or receiving services.
  • Have their data protected, prohibiting suppliers from using it for marketing without consent.

The law applies to all goods and services sold or provided by suppliers, advertisers, and commercial agents across the UAE’s mainland and free zones. It also covers goods sold through e-commerce platforms registered in the UAE.

For more detailed information on consumer protection in the UAE and to report complaints, you can visit the official portal of the UAE government.  (https://consumerrights.gov.ae/)

“If you have any problem related to your order, you can contact the “Customer Service Department 24/7.”