Thank you for shopping at Aeen. We value your satisfaction and strive to ensure you love every product you purchase from us. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 15 days from the date of delivery to return an item.

To be eligible for a return:

• The item must be unused, unopened, and in the same condition that you received it.

• It must also be in the original packaging.

• For hygiene reasons, we cannot accept returns on opened or used cosmetic products.

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.

Note: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved:

• Your refund will be processed to your original method of payment within 7–10 business days.

• Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, email us at [email protected] with photos of the damaged product within 48 hours of delivery.

Non-Returnable Items

The following items are non-returnable:

• Opened or used products

• Items marked as final sale or clearance

• Gift cards

Order Issues

If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery. We’ll work quickly to resolve the issue.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email : [email protected]

Call: +971545583075