Refund

Eligibility for Refund

You may request a refund if:

• The product is unused, unopened, and in its original packaging

• The item received is damaged, defective, or incorrect

• The return request is made within the specified return period after delivery

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Return Requirement

• Customers must send the product to our local Dubai address (shared after approval)

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

• We recommend using a trackable courier service to ensure safe return delivery

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Refund Process

• Once we receive the returned item, it will be inspected

• If approved, the refund will be processed within 3 working days

• The refund will be issued through the original payment method used during purchase

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Non-Refundable Cases

Refunds will not be issued if:

• The product has been used or opened

• The item is not in its original condition or packaging

• The return request is made after the allowed period

• The product is damaged due to misuse

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Processing Time

• Refund processing: within 3 working days after approval

• Bank/payment provider processing may take additional time depending on their policies

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Important Notes

• Shipping charges (if applicable) are non-refundable unless the return is due to our error

• AEEN reserves the right to reject any refund request that does not meet the above conditions

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For any refund requests or assistance, please contact our support team through our website.

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Thank you for shopping with AEEN.