Returns
At AEEN, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.
Return Eligibility
Products must be unused, unopened, and in original packaging
Return requests must be made within a reasonable time from the date of delivery
Items that are damaged, used, or not in their original condition may not be eligible for return
Certain products may not be eligible for return due to hygiene and safety reasons
Return Process
Customers are required to send the product to our local Dubai address (details will be provided upon return request approval)
Return shipping charges are to be borne by the customer unless the product received is defective or incorrect
We recommend using a trackable shipping service to ensure safe delivery
Inspection & Approval
Once we receive the returned product, it will be inspected by our team
If the product meets our return conditions, the return will be approved
Refunds
Refunds will be processed within 3 working days after receiving and approving the returned product
The refund will be issued via the original payment method used during purchase
Processing time may vary depending on your bank or payment provider
Non-Returnable Items
Opened or used products
Items damaged due to misuse or improper handling
Products without original packaging
Important Notes
AEEN reserves the right to reject returns that do not meet the above conditions
Shipping fees (if applicable) are non-refundable unless the return is due to our error
For any return requests or assistance, please contact our support team through our website.
Thank you for choosing AEEN.
